Claire Thomas

If your organization is undergoing a change such as a merger, acquisition, or internal restructuring, you may find that your current AuditBoard site URL no longer accurately reflects your organizat...

This article covers the Teams management experience in the AuditBoard platform, which allows you to grant your users access to AuditBoard features and objects based on group assignments.This articl...

This article provides instructions on how to follow the Release Notes section in the Help Center for users who would like to receive email notifications as new features are released.Navigate to the...

This article provides potential solutions for reconciling discrepancies between your view and the view of another user (e.g. if another user made a change that you are unable to see). Potential Sol...

Users can directly import a test sheet or lead sheet template into a Control page, as a part of the documentation for control testing. How to Add Templates for Users to ImportUsers with access to t...

This article addresses the troubleshooting for when users aren't able to import test sheets. It covers the process of restoring or granting access to users so that they can import Excel sheets into...

This article provides explanations as to why a user may be receiving the below message:"Sorry, you don't have permission to access this resource."There are two main reasons why a user will receive ...

This article introduces how to use the Email Log to diagnose why users aren’t receiving emails, covering common error states, configuration checks, and how to interpret log entries for troubleshoot...

When exporting control information to a PDF, you may be unable to see the PDF file because there is a pop-up blocker on your browser that is preventing you from viewing the PDF.To bypass the error ...

If Two-Factor Authentication (2FA) is not working as expected, this may be due to one of the following causes:You are not using the same email as the email that is associated with the user's AuditB...