Troubleshooting - "Sorry, your reset token is invalid!"

If you receive a "Sorry, your reset token is invalid!" message, you may be able to bypass that message by performing the following steps:

1. Clear your browser's cache and cookies
2. Reset your password (e.g. by selecting the "Forgot password?" option on the login page)

If the above steps do not work for you, please feel free to submit a Support ticket (by clicking on the "Contact Us" button at the top of the AuditBoard Help Center, or by clicking on the "?" icon — in the lower left-hand corner of the AuditBoard platform — and then selecting the "Contact Support" option that appears) and attach a screenshot (of the "Sorry, your reset token is invalid!" message) to the Support ticket.

If you have any questions, please feel free to contact the AuditBoard Support team by clicking on the "Contact Us" button (at the top of the AuditBoard Help Center) or by clicking on the "?" icon (in the lower left-hand corner of the AuditBoard platform) and then selecting the "Contact Support" option.